Returns and Exchange Policy

RETURNS AND EXCHANGE POLICY

Eligibility for Returns

  • Items must be returned within 30 days from the date of purchase.
  • To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.
  • Custom-made, personalised, and engraved items are not eligible for return, only if there is proof that they arrived damaged or defective.
  • Final Sale item(s) are eligible for return only if there is proof that they arrived damaged or defective.

Non-Returnable Items

  • Gift cards
  • Custom orders
  • Personalised or engraved jewellery
  • Pierced jewellery such as earrings (due to hygiene reasons)
  • Items purchased on final sale item(s)

Return Process

 To initiate a return, please contact our customer service team at haus.angeline@gmail.com. Provide your order number, the item(s) you wish to return, and the reason for the return. Before item(s) are sent back, our team will conduct a thorough review of your request to ensure all necessary steps are taken in accordance with our policies. Once approved by the team, you will be provided detailed instructions on how to return your item(s):

  •  Please clearly mark the return address on the outside of the package and send the package to the return address provided by our customer service team.
  • We highly recommend using a trackable and insured shipping service. Angeline. is not responsible for item(s) lost or damaged in transit, and refunds or exchanges cannot be issued in such cases. The cost of return shipping is the responsibility of the customer.

Refunds

  • Once we receive your returned item(s) and inspect them, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will be applied to your original method of payment within 7-10 business days.
  • Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
  • The original postage cost is non-refundable and is the responsibility of the customer.
  • For items received as gifts, refunds will be issued to the original purchaser.
  • Item(s) showing deliberate alterations/damage or signs of use beyond normal wear and tear are not eligible for refund or exchange.
  • Item(s) received outside the 30-day return period may not be eligible for a refund or exchange.

Exchanges

  • While we cannot guarantee stock availability for exchanges, we will make every effort to fulfil your request. Please contact our customer service team to discuss exchange options.
  • If you wish to exchange your item(s) for a different product entirely, please note that you may be required to cover any price difference based on the recommended retail price (RRP).
  • Exchanges will be sent to the address provided by the customer at the time of checkout when the order was placed. We are not responsible for incorrect addresses or outdated information. Please ensure your address is accurate and up-to-date.
  • We cannot exchange Final Sale item(s)
  • Please contact our customer service team for any further information regarding exchanges.

Damaged or Defective Items

  • If you receive a damaged or defective item(s), please contact our customer service team immediately at haus.angeline@gmail.com We will provide instructions on how to return the item for a replacement or full refund.
  • We will cover the cost of return shipping for items that are damaged or faulty.

International Returns

  •  International customers are responsible for all shipping costs, duties, and taxes associated with returns.
  • International customers, including those within the EU, are required to declare returned item(s) as 'returned goods' on the customs declaration. This helps prevent unnecessary duties or taxes.
  • Please contact our customer service team for further instructions on international returns.

Contact Information

For any questions or concerns regarding returns, please contact us:

Email: haus.angeline@gmail.com