• Orders are typically processed within 1-3 business days after payment confirmation, excluding orders placed on a weekend.
  
• During peak seasons or promotional periods, processing times may be slightly longer.
  
• Customers who choose tracked delivery are dispatched using the Royal Mail Tracked service. This service provides end-to-end tracking, ensuring that our customers can monitor the progress of their packages at every stage of the journey.
• Customers who choose untracked delivery are opting for an untracked Royal Mail service. You will not receive end-to-end tracking. As such, we cannot be held responsible for any loss, damage, or theft that may occur during transit.
  
• In the event that an order is returned to us due to an invalid or insufficient address, or if the package remains unclaimed, a
  reshipping fee will apply as follows. The reshipping fee will be the same as the shipping fee indicated in the section above.

Tracking your order

• Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information.
  
• Use the provided tracking number to monitor the status and delivery progress of your package.

 UPDATE: EU and Northern Ireland Customers

Due to the new General Product Safety Regulation (GPSR) law coming into effect on December 13th, we are devastated to announce that we will no longer be able to ship to customers in the EU or Northern Ireland. This is not a decision we take lightly, and we deeply regret any inconvenience this may cause to our customers: read more.

International Shipping

International customers are responsible for all shipping costs, duties, and taxes associated with their order that they have placed.

Custom and Import Duties

• For customers outside of the UK, please be aware that you may be subject to customs duties and VAT imposed by your local authorities. Unfortunately, we cannot
  determine these charges in advance or guarantee that you will not incur them,
  as each country has its own guidelines and regulations.
• We strongly recommend checking with your local authority before making a purchase to understand any potential charges.
• By agreeing to make a purchase, customers acknowledge that they are responsible for paying any additional taxes, fees, tariffs, import fees, and surcharges levied by their destination country.
• Angeline LTD is not responsible for covering these additional costs.

Contact Information

For any questions or concerns regarding shipping, please contact
us here.

Email: angelinecustomerhelp@gmail.com